Shipping and Returns


Shape Clinic Online Shipping Information

  • Flat Rate of $5.95 for Express Shipping Australia Wide
  • Option to collect from Shape Clinic – 109/19A Boundary Street, Darlinghurst, NSW 2010
  • Dispatch times: within 2-4 business days
  • Please allow 5-7 working days from dispatch for your products to arrive


We are here to help!

We are always happy to exchange any unused products, providing we receive it back in the same condition as it was sent. Please note, there will be no returns or exchanges on Universkin Bespoke Skincare.

Allergic Reactions

Although rare, allergic reactions can occur within the first few minutes of using the product and will be accompanied by significant redness, lumps and bumps. Please note, a little redness or heat is to be expected when using active products. In the unlikely event of an allergic reaction, please discontinue use of the product immediately. Please take some photos of the reaction and send this in to us along with the product.

For all returns, please fill out the form on the contact us page. Please ensure you submit this form before sending the product back to us so we can process it as quickly and efficiently as possible.